The Traveler's Nightmare Scenario
"I'm sorry, sir, but we couldn't hold the plane for you." Those words echoed through my mind as I trudged towards the hotel shuttle. It was 10:00pm on a Sunday night and, instead of being 35,000 feet in the air on my way to Sacramento I was trying to find out where to catch the shuttle to the Radisson Hotel in Minneapolis. Let me back up a bit. It was Sunday, January 11, 2009. Weather was bad, and system delays were predicted. As usual, my routing to Sacramento had me doing Detroit-Columbus, OH-Minneapolis-Sacramento. My problem was that I would have less than 40 minutes to make my connection in Columbus. So when a delay for my Detroit-Columbus leg was announced, I immediately went to a service desk and asked for assistance. They rebooked me on a direct flight to Minneapolis which would arrive in the same concourse (a big deal in Minneapolis) with 80 minutes to make my connection. No sweat, I thought, as I sat back in the lounge waiting to go. I boarded this new fligh...